FAQ's
All orders are processed as soon as possible from when they are placed. From there, your order is shipped and once this takes place, we will send you an email letting you know that it is in transit.
We perform an in-house quality check before packaging your order and getting it ready to be shipped.
These processes may take some time depending on staffing limitations set by COVID-19 and other logistical warehouse procedures, and we kindly thank you for your patience.
An Item I Ordered Arrived Broken/Damaged. What do I do?
We stand by the quality of our products and we perform quality assurance tests before shipping them to our valued customers. Despite this we cannot always ensure a safe delivery. If your item arrives broken or with an issue, please contact us within 30 days and we will get back to you with a solution.
Are Your Products Australian Made?
Regrettably, not yet, however this is our ultimate goal!
Pawsome Pet Co is a growing small business and is reinvesting its funds into establishing Australian made products that support local industries that keep Australians employed.
By supporting our small business, you will ultimately be supporting the Australian economy.
Where Does The Company Operate From?
Our main office are located in Perth, Western Australia. Orders are processed from our warehouses based in Sydney and Melbourne.
What Types Of Payment Do You Accept?
We accept all major forms of payment, including Visa Cards, Master Cards and Pay Pal. If you have any questions referring to payment please do not hesitate to contact us.
Is Delivery Free?
Yes, for a limited time, Delivery is FREE Australia Wide.